Delivery & Returns Policy
Delivery:
Delivery:Till rolls that are in stock will generally be delivered the next working day, food packaging and cleaning items may take an extra day or two for delivery.(These items will be noted in the description of the product). All items are delivered by courier and will need to be signed for. If possible please arrange for somebody to be at the address for the day or alternatively please provide a work/ business address that has someone present. In all cases please provide a mobile number so that you may receive a text message as to the estimated time of parcel arrival. All order received in by 4pm should be dispatched that day and with you the next working day.
Any deliveries that are not accepted by end user and get returned to us will incur a delivery charge, per parcel returned.
There are no deliveries on Saturday, Sunday or Bank Holidays. You can get your parcel delivered to a third party or a second delivery address if you wish – no extra charge.
All deliveries are shipped via DPD couriers and must be signed for on delivery. We Deliver to Counties Dublin, Cavan, Meath, Laois, Kildare, Monaghan, Donegal, Leitrim, Mayo, Galway, Roscommon, Sligo, Cork, Kerry, Limerick, Louth, Wicklow, Wexford, Waterford, Tipperary, Offaly, Westmeath, Kilkenny, Carlow, Clare & Longford, Down, Derry, Antrim, Armagh, Fermanagh & Tyrone.
Delivery Charges:
Shop4rolls.ie offers Free Delivery on all Till Rolls, Credit Card Rolls, Price guns, Zebra Thermal Labels and many more smaller items. However we do charge for orders that have Food packaging items or bulky everyday products. The site is clearly marked on every product as regards delivery charge or not.
The Delivery charge is only €6.95 on bulky items and here is a tip - in all cases to wipe out any Delivery charge just add some till rolls or credit card rolls to your basket on checkout. Hope this helps.
Shortages/picking Error:
On receipt of your order, prior to signing for your goods, please carefully check that your delivery docket matches your invoice.
If they do not match please note this on the couriers paperwork.
All shortages/incorrect products must be reported to us within 24 hours. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
Choose Delivery Options:
| Option | Duration | Cost |
| Standard Delivery: | Next day | Free |
| Collections: | Now | Free |
| UK Mainland Only | Takes 2-3 Days | €15.99 |
**Caution: Non-Returnable Item - This is a non-returnable item from the moment it is ordered, normally these items are shipped direct from manufacturer.
These orders cannot be cancelled once ordered, even if the delivery takes longer than stated.
Returns:
All returns must be notified to us first incase it is a non returnable item, please see list below. You can email [email protected] with your Invoice number.
Returns Guarantee from Shop4rolls.ie ensures that we will replace/refund most goods provided they are returned to us within 14 days of receipt, Unused in their Original Packaging and fit for general retail Resale. Our Guarantee is inline with State Law and does not affect your statutory rights.
Who covers the cost of returning an item?
Sorry we do not provide a free returns service. You will need to cover the cost of returning the item to us.
We will reimburse postage costs only if an item is faulty. In this case you must contact us first so we can manage the return process. We will try to repair or replace a faulty item first.
If you wish to return goods that are wrongly ordered, you can do so by your own postal method or via us. The cost for us to collect unwanted goods or wrongly ordered goods is €14.50 + VAT per parcel.
A restocking fee may also be charged for unrequired goods.
PLEASE REPACK GOODS INTO OUTER BOX.
Do not damage original packaging. If Original packaging is damaged or defaced your returns will incur costs.
If we are collecting goods you wish to return, we ask you to ensure that they are wrapped as per the way they were received.
If we collected multiple parcels, you will be invoiced @ €14.50 per parcel/box collected.
This charge will also apply to parcels collected that where a picking error as our couriers charge per parcel and we will pass on that charge.
The following products are non-returnable due to Health & Safety reason: perishable goods, computer software, Coffee, Tea, Water, snacks, clothing and Footwear.
Unfortunately we do not accept returns on food packaging that has been opened prior to deciding to return it, this is due to health and safety issues with food packaging.
**Caution: Non-Returnable Item - This is a non-returnable item from the moment it is ordered, normally these items are shipped direct from manufacturer.
These orders cannot be cancelled once ordered, even if the delivery takes longer than stated.
Refund of Order:
On return of the products we will inspect the items first, then when all is 100% resalable we will refund your card or Paypal account to 100% of its original order value.
Cancelling order:
Please make sure to advise us as soon as you can when cancelling an order maximum 14 days after receipt of invoice. You must inform us by E-mail or letter that you are returning the goods. You can not just send us back the order with no written statement to advise us of the return.
Re-Packaging the Goods:
You must package the goods according to our guidelines set out here. The goods must be packaged in a way as to prevent any damage to the original packaging of the products. This is important as the products need to be resold so No Tape directly onto products. Place products into cardboard box with secure fill (Bubblewrap) to protect during transit. We will not be responsible for goods you return during transit. You are fully responsible for the return of the goods including costs and damages that may have occurred.
Handling of Goods:
The products must be in 100% resaleable condition when they arrive back to our stores. The goods should not be used or repackaged in anyway, so no evidence of opening the outer packaging of the products. We give 14 days for you to examine the product the same way a retailer might by handling and looking at the product not by opening it.
We will reimburse postage costs only if an item is faulty. In this case you must contact us first so we can manage the return process. We will try to repair or replace a faulty item first.
Faulty or Damaged Goods:
You you must contact us first so we can manage the return process. We will try to repair or replace a faulty item first.
You must notify us of any damages within 24 hours of receiving the goods.
Non-returnable Items:
The following products are non-returnable due to Health & Safety reason: perishable goods, Coffee, Tea, Water, snacks, clothing and food packaging that has been opened.
Please return the goods to the following address with a copy of your invoice attached
Head Office:
Shop4rolls.ie
Corfad
Stradone
Co. Cavan
Ireland
H12X0P2
